We pride ourselves in providing excellent customer service. When you place an order with us, we will pick and pack your items either that day or the following day at the latest! Once you order has been safely packed, it will be booked in and collected by our couriers ASAP! Once picked up by the courier, depending on your location/delivery address you will receive your order anywhere between 1-7 business days. Keep in mind, all orders are shipped from our warehouse in Melbourne, Victoria. For delivery estimates, please visit the link below.
Follow this link: https://try.sendle.com/delivery-estimator
Please allow up to 14 days for your order to arrive. If more than 14 days have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary. If for some reason your order requires more than 14 days to arrive to you we will notify you through email or phone with the details you provide us at checkout.
We use the shipping platform Sendle to ship our orders out to you. Once your order has been collected by the courier you will be notified by email. We take high standards of care when packing your order, and use 'FRAGILE' tape on the boxes when necessary. If an item breaks in transit, please email us at email@example.com to discuss the options we may offer to you.
Orders are shipped on weekdays, so if you make an order online over the weekend, it will be booked in for collection with the courier on either Monday or Tuesday.